Swedish Team Leader – Amsterdam

Employment Info

Reference: MAAM

About Amsterdam:

Amsterdam is one of the largest cities in Europe. Its beautiful canals, unique architecture, and vibrant nightlife are well-known and continuously attract many visitors each year. As Amsterdam is known as the city of canals, it has become the most popular choice for people to visit the city by cruise.

*For this position, you must have an EU passport*

Click here to read more about moving to the Netherlands.

We Offer:

  • Relocation package (flight, pickup from airport and accomodation)
  • Group activities.
  • Full work-from-home model (office located next to Amsterdam Sloterdijk train station).
  • Dynamic work environment.
  • Contributions to your health insurance and pension.
  • Training and education.

About the Company:

The client is an international service company specializing in customer experience and business process outsourcing, with over 50.000 employees.

The job:

In customer support you will be responding to and resolving customer inquiries through chat and mails. Your daily work will include tasks like these:

  • Resolve customer queries via live chat and email
  • Responsible for overseeing and supervising a team of agents to achieve and exceed both team and individual KPIs
  • Monitor and manage agent attendance, performance and productivity and take appropriate action in cases of underperformance
  • Provide effective coaching and feedback to agents to improve performance in the service provided to customers; Facilitate team meetings to address ongoing trends, issues, training needs and team engagement
  • Accurately diagnose, report, solve and log problems and their resolutions to demonstrate action plan progression 
  • Perform additional tasks as the business requires

Your qualifications:

💭 You speak and write Swedish at a native level and you are fluent in English (B2).

🎓 Experience and proven success with building, leading, and motivating a team and demonstrated history of unwavering judgement; Experience in performance management and call monitoring.

    💻 You have a good understanding and level of computer handling skills, and basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.)

          💪🏻 Excellent problem solving skills with extraordinary interpersonal relationship building skills. Good at iInspiring and motivating people around you; you love coaching and developing people to enable their growth.

          🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely. Ability to adapt, motivate and drive a team through change management processes

            If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

            Featured jobs

            Get the latest news, updates and tips

            Dutch Technical Customer Support – Brno

            We offer comprehensive business process management services worldwide. As an IT Support, you'll troubleshoot technical issues remotely for a prestigious client in various industries. Join our innovative and dynamic international team.

            Finnish Sales Representative for World’s Biggest Search Engine – Lisbon

            Do you speak Finnish, do you have experience in sales, and do you wish to gain valuable work experience for the world's biggest search engine? And do you want to live in Lisbon? Then apply today!

            Norwegian Travel Agent for TUI – Larnaca

            Do you speak Norwegian, do you want to live in beautiful, warm and sunny Cyprus, and do you want to work for TUI? Then contact us now and apply today!

            Danish Content Moderator for TikTok – Lisbon

            Danish Content Moderator - Lisbon. Assist in deleting and reporting spam and harmful content on the major social media platform TikTok. Full-time position with benefits. Apply now!

            Swedish Customer Service Agent for Zalando – Crete

            Join our team in sunny Crete! Customer support role handling phone calls, emails, and chats. Paid flight, 14 monthly salaries, bonus opportunities, and personal development. Fluent Swedish and good English required. info@jobsqd.com

            Danish Customer Service Agent for Netflix – Athens (Remote)

            We're hiring a Danish-speaking customer service representative for Netflix in Athens. Answer customer inquiries, assist with product setup, troubleshoot issues. Relocation package provided. Fluent Danish and computer skills required.

            Swedish Content Writer, iGaming – Malta

            We are seeking a customer service-oriented individual with experience in content writing and translations to join our team in Malta. Fluent in Swedish and English. Exciting and varied role with development opportunities.

            German Junior Campaign & Marketing Specialist – Barcelona

            We are seeking a tech-savvy and creative individual with sales experience for a role in Barcelona. Join our team, help develop online advertising campaigns, and enjoy the vibrant cosmopolitan atmosphere of the city. Apply now!

            Dutch Sales & Solution Specialist in Leading Software Company – Malaga

            Do you speak Dutch and do you have a passion for cloud technologies, sales, business development and changing the world? Then apply for this job in sunny Malaga today!