Italian Customer Support for Streaming Platform – Lisbon

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Employment Info

Reference: TELI

Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create an enchanting atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient and eco-friendly.

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer

  • Development opportunities within the company
  • Relocation package (flight , pickup at the airport, and accommodation)
  • Health insurance
  • Performance bonuses
  • Work from home, from a hotel room or your own apartment
  • Real estate agent to help you find housing

About the job

Your responsibilities include:

  • Be the first point of contact between the company and customers
  • Communicate with customers responding to their inquiries via e-mail, chat & phone
  • Troubleshooting and solving customer problems
  • Assisting with questions and setting up customer products
  • Providing how-to-use steps for their newly bought devices, and guiding customers to arrange a repair if needed.

Your qualifications

💭 You speak Italian at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

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