Reference: COLI

About Lisbon:

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing your career, so please read on if it sounds like something for you!

Click here to read more about moving to Portugal.

We offer:

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

About the company:

Our client helps companies modernize technology, reinvent processes, and transform experiences. They are currently seeking a new employee in the field of content moderation, so if that sounds like something for you and want to start your career with a global company, read on!

The job:

The main purpose of the role is to review user flagging reports regarding website content It is a very detail oriented role, where stress resistance and concentration are of very high importance.

Your daily work will include tasks like these:

• Review user flagging reports regarding website content
• Understand and remain up-to-date with client’s policies and guidelines
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognise trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Your qualifications:

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage, but not a must.

💻 You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!