French Customer Care Agent – Cyprus

Reference: TEST

About Cyprus

Cyprus is an amazing, sunny, and picturesque place to call home. You get sunshine and warm climate almost all year round, crystal clear waters, amazing nature, and an endless list of instaworthy sights everywhere you go! And the best part is that you can live and work in one of these destinations, and boost your CV at the same time!

*You must have a European passport to apply!*

Click here to read more about moving to Cyprus.

We offer

• Fully paid relocation package to Cyprus
• Up to 2 months paid vacation - plenty of time to find your own nice home
• Work from anywhere for up to 5 weeks per year
• Breakfast at the office
• Extra money for food/lunch
• Group medical plan
• Bonus based on performance
• Personal development allowance
• Referral bonus scheme
• Social events arranged by the company
• Friday drinks
• Free transportation
• 26 days annual leave
• Earn extra money on rotative shifts, weekends, and bank holidays

The Job

Working in customer care means being the first point of contact between the customer and the company. Therefore, you must communicate in a warm and empathetic fashion. Your tasks will include:

• Deliver a high level of customer service to customers via live chat and emails
  
• Inform customers of ongoing promotions
  
• Provide explanations to customers about products/site/policies
  
• Keep up to date with new information/policies
  
• Build a trusting relationship with clients providing accurate information in a timely manner
  
• Collaborate with other departments where necessary
  
• Update customer account/details with necessary information when needed
• Travel abroad if it's needed to host event and to meet VIP customers!

Your Qualifications

💭 You speak French natively (or bilingual) and English (B2).

🎓 Experience in customer service is a plus.

💻 You have a basic understanding and level of computer handling skills and knowledge of Microsoft Excel.

💪🏻 Excellent interpersonal and communication skills and techniques.

🥇Excellent problem solving skills. You must have the skills to negotiate and influence.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!