Italian Technical Support, Canon – Athens

Employment Info

Reference: TEGR

Work abroad: Passion for photography and equipment?

Are you into photography, cameras, and other equipment? And are you thinking of a career in this path? Move to the beautiful, sunny, and diverse Greece: Explore the islands, mountains, and amazing food in your freetime and boost your CV with a job for a huge company who provides technical support for the client Canon - with possibilities to grow. Enjoy the weather, beautiful beaches, and a low tax rate.

Click HERE to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

  • Flight ticket to Greece
  • Taxi pickup from the airport to the hotel
  • 2 weeks at hotel booking
  • Health package
  • Get 2 extra salaries per year (total of 14 salaries)
  • Possibility to borrow and experiment with the equipment; to gain experience and get familiar with the products and improve the customer experience.
  • Work/life balance: You work Monday-Friday, only day-shifts
  • Performance bonuses
  • Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
  • Real estate agent on our account to help you find an apartment
  • Legal assistance to acquire necessary documents for living and working in Greece (opening Greek bank account, tax paperwork etc.)

The job

You are the first point of contact between the customers and the client Canon. Therefore, you will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific camera models, settings on a printer, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, including in-depth knowlegde of the products.

Your daily work will include tasks like these:

  • Provide the highest level of support to our customers via phone and email on a range of issues
  • Give accurate, valid, and complete information by using the proper procedures
  • Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create a great customer experience that people value and we are proud of
  • Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Italian at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.

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