German Emergency Service Representative – Amsterdam (hybrid remote)

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Employment Info

Reference: COAM

Amsterdam is known as the Venice of Northern Europe for a reason. The city is famous for its many canals and bridges. It's also a cyclist's paradise, with bikers everywhere. Amsterdam has repeatedly been voted one of the world’s most innovative cities and one of the best cities to live in.

*You need an EU passport to apply*

Click here to read more about moving to Amsterdam.

We offer

  • Paid relocation package and support
  • Work from home 10% of the time
  • Fully paid training period, currently
  • Opportunity for job experience and career growth within the company
  • Earn extra money on rotative shifts (office is open 24/7)
  • Performance bonuses
  • 25 paid vacation days per year

About the job

As an emergency service representative Your responsibilities include:

  • Deliver a professional service over the phone to people who find themselves in a state of critical emergency or distress
  • Asses various kinds of situations and share information concisely and accurately
  • Remain great attention to detail while handling several communication tools

Your qualifications

💭 You speak German at a native level (orally and written, C1) and you are fluent in English (at least B2).

🎓 At least 6 months experience in Emergency Services like emergency dispatcher, healthcare (nurse, doctors), military, firefighter, police, flight dispatcher or security experience

  • Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred

💻 Excellent assessing skills and able to share information with precision and attention to detail while handling several communication tools simultaneously.

  • Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
  • Full working proficiency with MS Office is necessary

💪🏻 Demonstrated capacity to liaise with customers punctually is essential

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help!

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