English Speaking Sales, Reservations, and Ticketing Officer, Airline – Malta

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Employment Info

Reference: CEMO

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

Click here to read more about moving to Malta.


We offer

  • Work from Malta International Airport
  • Performance bonuses
  • Relocation help
  • 24 days paid vacation + 14 bank holidays in Malta
  • Social activities arranged by the company
  • Malta Healthcare
  • Earn extra money on rotative shifts (including night shifts)

The job

You will be in charge of promoting and selling airline services, manage reservations and ticketing, handle complaints, and ensure customer satisfaction. Your daily work will include tasks like these:

  • Proactively promote and sell routes, fares, and services by telephone, email, face-to-face, and other communication channels
  • Create reservations, and arrange ticketing and fare collection as directed
  • Rebook tickets, execute the necessary changes as required and resolve booking problems
  • Sell ancillaries including merchandise, seats, pet in cabin, gift vouchers, UMNR, and Business Class Upgrades that might be applicable
  • Quote, book, support and handle ministerial and presidential bookings
  • Daily reconciliation of credit cards, cash, and invoices including paperwork sent to accounting/banking sections
  • Maintain a high level of product and service knowledge

Your qualifications

💭 You speak and write English fluently (C1-C2). Any additional languages will be considered a plus.

🎓 Experience in airline sales and services. 

💻 You have a basic understanding and level of computer handling skills.

  • Skilled user of MS Office packages & any GDS System

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you are interested in knowing more about this position, please reach out to us at info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

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