Dutch Customer Support, iGaming industry – Malta (hybrid)

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Employment Info

Reference: JOMA

About Malta

Malta is famous for being one of the most sunny destinations in all of Europe and it has amazing nature, beautiful beaches, and a vibrant nightlife. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Just imagine waking up to the sound of waves and stepping outside to explore the picturesque nature or streets of the cities.

* Please note that you must have valid travel documents, and we will require a valid police clearance certificate and a written reference from your last employer.*

We offer

  • Relocation package (flight, accommodation for 2 weeks)
  • Work remotely for 1 month annually
  • Earn extra money on night shifts
  • Work from home (in Malta) 2 times per week
  • Possibilities of development: team leader, shift leader, trainer/coach
  • Extra day of vacation on your birthday
  • Various training included (Casino, Sportsbook, AML & RGL, etc.)

The job

As a customer service agent you'll  be the first point of contact between the online casino and Dutch players, guaranteeing exceptional experiences. If you're passionate about customer service, curious about the iGaming sector, and interested in boosting your CV, this role could be an ideal match for you. In this role it's important to prioritise player satisfaction and show professionalism as well as empathy.

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (strong B2).

🎓 Experience in customer care is a plus, but not mandatory.

  • Don't worry if you lack iGaming experience - you will get thorough training.

💻 Strong online communication and customer handling skills.

💪🏻 You are a quick learner. You can work on shift basis across weekdays and weekends.

🥇 Professional, mature and service-oriented

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

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