Danish IT Support Specialist, IT platforms – Prague

Reference: ITPR

Czech Republic offers affordable, low-cost living, interesting culture, and lovely nature. Prague is a charming and diverse big city that offers a plenty of options for nightlife, general cheap dining and nice cultural sightseeing. Brno is also a great international student city known for its modernist buildings like Villa Tugendhat. However, it still holds a charming old town area. It is great for nature lovers with beautiful fields and hills like the Moravian fields. Besides, it is a really affordable city with delicious and cheap food. Another great advantage is that cities like Vienna and Bratislava are also nearby these cities! So you can easily fit in a visit to these beautiful destinations during your time off. So if you're curious about living abroad in a beautiful big city with a low cost of living and low tax rate compared to Danish standards,

Click here to read more about moving to Czech Republic.

We offer

• Relocation package including flight and 3 weeks at a hotel
• Health insurance
• Discount card
• Cafeteria
• Meal allowance
• Flexible working hours
• Performance bonuses
• Paid lunch arrangement and sports activities.
• Free language and yoga lessons
• Lots of social events, including Friday bar and theme parties.
• Different opportunities to work from the Danish office later in your career.

About the company

The client is one of Denmark's largest Managed Service Providers. Their full-scale outsourcing concept covers services within consulting, cloud, service operation, network, security and end user IT. The company consists of more than 200 specialists and they have offices in Denmark and the Czech Republic. Their headquarters is in Aarhus, Denmark, but also located in Ballerup, near Copenhagen, and their new office in Prague opened in the beginning of 2019. They seek to always deliver and operate secure, strong and scalable IT platforms, focusing on making life easier for themselves and their customers. They do not over-complicate their processes and they are devoted to making solutions easy to work with.

The job

Your job will be providing technical support to international customers in modern IT environment. You will act as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.

As the IT technician, you will be:

• Problem-solving of technical challenges by phone and email
• Responding to customer inquiries
• Updating customer databases and CRM

Your qualifications

💭 You speak and write Danish at a native level and you are fluent in English (B2).

🎓 Experience in a similar position (Help Desk, Service Desk, Customer Support). Experience and general knowledge of Active Directory (User Administration), Application Support Previous, and working with ITSM/CRM tool is an advantage.

💻 You have a basic level of handling computers and knowledge and general interest in Windows 7, 10, and knowledge of Office 365 (Outlook, Excel, Word)

💪🏻 Willingness to continuously learn about IT technologies

🥇 Strong problem solving and troubleshooting skills, and great analytical skills to identify root cause of the issue. Ready to take responsibility for critical tasks and ability to collaborate in virtual teams.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!