Danish Customer Support for Big Computer Brand – Amsterdam

Reference number COAM

Living in Amsterdam

Amsterdam is known as the Venice of Northern Europe for a reason. The city is famous for its many canals and bridges. It's also a cyclist's paradise, with bikers everywhere. Amsterdam is also known for its many excellent museums, including exhibitions featuring Van Gogh and Rembrandt. And let's not forget its infamous liberal attitudes towards cannabis, the many coffee shops, its vibrant nightlife, and the saucy Red Light District. Amsterdam has also been repeatedly voted one of the world’s most innovative cities and one of the best cities to live in. Amsterdam is also an easy city to reach from Denmark, so you will have easy access to move back and forth - and Amsterdam's airport is extensively and very well connected worldwide.

*You need an EU passport to apply*

Click here to read more about moving to Amsterdam.

We offer

• Flexible work hours from Monday to Saturday between 8:00 and 18:00
• Full-time (3 weeks) paid training, currently conducted from home
• Opportunity for job experience and career growth within the company
• A gross monthly salary of €2149 (based on a full-time workweek)
• Performance bonuses
• 25 paid vacation days per year
• Opportunity to work from home (within Holland) - but also option to work from the premises in an attractive location in Amsterdam with good public transport connections, a 1-minute walk from Amsterdam Sloterdijk
• Contribution to your health insurance and pension.
• Relocation bonus (1250 Euro) to be used for e.g. plane ticket, food, down payment for an apartment or anything that has to do with relocating.

About the company

Our client is a global contact center business, with more than 125000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognizable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year. For this job you will be working for a worldwide and well reputed computer brand.

About the job

You will become the first point of contact between You will be working for one of the world's largest technology and computer brands! The job is based in our Amsterdam office, and you will get full training to ensure you have all the expertise you need to thrive in the team, whether you are an experienced professional or just starting your career. Your responsibilities include:

• Communicate with customers responding to their inquiries via e-mail, chat & phone
• Help solving issues regarding streaming errors, payment issues, account recovery including forgotten passwords etc.
• Troubleshooting and solving customer problems
• Assisting with questions and setting up customer products
• Providing how-to-use steps for their newly bought devices, and guiding customers to arrange a repair if needed.

 

Your qualifications

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills. Interest in technology and IT can be an advantage.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!