Reference: WESP

Work and live in Spain

Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• As part of our team, you will receive ongoing training and feedback to be able to strengthen your career in the travel industry.
• New office in Benalmádena-Málaga, with a professional work environment with a focus on community, development, and diversity.
• Social activities: Table Tennis, lunch dates, beach days, Friday bars, activity room and pizza days
• Relocation package (assistance with your travel expenses and arrival to Spain)
• Paid education program at arrival
• Professional challenges and career opportunities in customer service
• Web health program initiative
• Spanish contract with all benefits

The job

You will be responsible for ensuring that the company provides a world-class customer experience. Your main tasks will involve answering emails, messages, and phone calls from B2B customers around the world, and assist customers in finding solutions to ensure that their bookings and rebooking's go as smoothly as possible.

Your daily work includes tasks like these:

• Responsible for handling all support before, during and after travel related questions for Business customers
• Make new flight reservations in Amadeus
• Change already existing reservations in Amadeus
• Check rules and regulations for tickets regarding cancellation/change etc.
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Client’s Contact Management System
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to Client’s Procedures

Your qualifications

💭 You speak and write Swedish at a native level and your are fluent in English (B2).

🎓 You have experience in GDS, HS Diploma or equivalent and travel business experience. Experience with e-ticketing is a plus. Amadeus reservation skills and knowledge of GDS systems are required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!