Norwegian Customer Support Agent – Malta

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Employment Info

Reference: ASGL

Malta is an old English colony, and the spoken language on the island is English and Maltese. Therefore, you will also quickly notice that you drive on the left side, and eggs and bacon are standard breakfast fare. The island is among Europeans' favorite summer destinations, as there are great opportunities for diving, snorkeling, or other water sports during the day. You can spend the afternoon in Valletta's narrow cobblestone streets or by one of the temples' beautiful historical monuments. In the evening, you can enjoy cocktails with culinary delights from around the world.

Click here to read more about moving to Malta.

What We Offer

  • Comprehensive training to start with confidence.
  • Cool offices based in the most popular place on the island - Sliema city center.
  • Career progression opportunities - 47% of our employees have been internally promoted!
  • Amazing colleagues - we are one big happy family from top to bottom!
  • 28 vacation days.
    Monthly happy hour! Time to grab a bite with colleagues.
  • Develop your athletic abilities by joining the company's football team.
  • Weekly classes are offered at one of the best fitness clubs on the island.
  • Private health insurance.
    Free eye testing.
  • Anniversary rewards.
  • Generous performance-based incentives to reward outstanding performance in the customer service department.
  • An opportunity to grow professionally within one of the largest iGaming companies in the world.

About the Job

We are a leading provider of complete iGaming solutions for operators and white labels. We were founded in 2005 to offer a comprehensive solution that enables online marketing companies to become successful iGaming operators. Our clients benefit from a range of services, including complete casino and sportsbook management, multilingual CRM, cutting-edge payments and risk control, professional customer support centers, VIP management, and BI systems with LTV prediction for acquisition optimization.

As a customer support agent, you will:

  • Deliver a high level of service, ensure player satisfaction, and handle all general inquiries.
  • Be a natural communicator via email, live chat, and occasional outbound phone calls.

Required Qualifications

  • You are fantastic in both written and spoken English and Norwegian.
  • You thrive in multitasking.
  • You quickly master new skills.
  • A super positive attitude.
  • Flexible to change in a constantly growing/dynamic environment.
  • A keen eye for detail.
  • Strong communicator and an automatic problem solver (moved from what you will be doing daily).
  • You have experience and a passion for handling customers.

Submit your CV and cover letter in English.

If you have any questions, please feel free to contact our recruiter!

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