Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Finland you will definitely appreciate the picturesque mountaineous nature, warm climate with proximity to the beach and endless views of the sea. And on top of that you will be able to add valuable work experience for Microsoft to your CV!
*YOU NEED A EUROPEAN PASSPORT TO APPLY*
About the Company:
The company you will be working for is a global leader in customer service experience, and no matter where you work in the company, you will be part of the family. Our client employs around half a million workers across Europe, with three different offices in Athens. They provide customer service for some of the biggest brands in the world, such as Netflix, Audi, Google Ads, and Microsoft. We are looking for individuals with experience in customer service and handling customers in various contexts. You will receive comprehensive training in product knowledge, customer service, and technology during your first four weeks. After this period, you will be answering questions and addressing the concerns of customers via phone, email, and chat.
Working in customer and IT support first of all means that you are the first point of contact between the users/customers and Microsoft. Therefore, you will be representing them as a company and providing technical and supportive assistance with whatever inquiries the customer have - everything from products, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers!
Your daily work will include tasks like these:
💭 You speak and write Finnish at a native level and you are fluent in English (B2).
🎓 Experience in customer support is a plus but not a must.
💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.
💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.
🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.
If you have any questions about the position, please feel free to send an email to email@example.com. Our recruiters are ready to help answering any question you may have!