Romanian Customer Support Agent – Sofia

Reference: AVSO

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it.

Click here to read more about moving to Bulgaria.

We offer

• Work normal office hours during the weekdays and maintain a healthy work-life balance
• Relocation package including flight and hotel the first month
• Support to all legal, administrative and real estate services related to the relocation
• Paid training during the first 4 weeks of employment
• Performance bonus

About the company

The client is one of the fastest-growing travel agencies in the world. They specialize in cheap flights - and you can help them become even greater! They are currently looking for a new Customer Support Agent for a job opening in Sofia

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this cool opportunity! Your daily work will include tasks like the following:

• Be the hero our customers need! Assist them with their inquiries, requests, and orders by entering data accurately into our support tools.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write Romanian at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the travel industry as well as customer support is a plus.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills and has the ability to navigate data systems.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!