Portuguese Content Moderator – Sofia

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Employment Info

Reference: TESO

About Sofia

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd. Furthermore,you will find that Sofia is cheaper to live in compared to the Netherlands, and you will love the warmer climate. And there are lovely coastal cities and beaches nearby, so you can easily have a spontaneous getaway!

Click here to read more about moving to Bulgaria.

We offer

  • Relocation package (flight, pickup at airport and 30 days accomodation)
  • Additional health insurance
  • Hybrid work model - 2 days in office, the rest from home
  • 6 weeks aid training
  • Rotating shifts
  • Low tax rate (approximately 10 %)
  • Bonuses
  • Team-building events

About the company

Our client is a big international company who delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. They provide contact center, omnichannel CX, and trust and safety solutions including content moderation for some of the world's largest corporations. With a team of over 62.000 members worldwide, supporting customers in over 50 languages, and with over 4000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria!

The job

The main purpose of your role is to review user flagging reports regarding content and ads on the worldwide social media platform, which essentially means looking through and potentially deleting harming or inappropriate content. It is a very detail oriented role, where stress resistance and concentration are of very high importance. You will be in charge of looking through content and determine whether it follow restrictions, terms of use and guidelines of the platform. You will not have any customer contact in this position. Furthermore, you will be working from the office 2 days per week, and from home the other days.

Your daily work will include tasks like these:

  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client’s policies and guidelines
  • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

 

Your qualifications

💭 You speak Dutch at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

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