Polish Customer Advisor in Retail Sector – Athens

Reference: FOAT

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Czech Republic, you will also find great satisfaction in being able to visit the many beautiful islands, and exploring a whole lot of majestic mountains with sea views. And on top of that you will be able to add valuable work experience to your CV!

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Performance bonuses
• Relocation package (flight, airport pickup)
• Accomodation for 4 weeks
• Work from great office in Athens
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Great work/life balance with weekends off and no night shifts
• Health insurance
• Assistance with hiring documents and paperwork
• Thursday fruits and detox day (office based), communication on social topics, communication for all workers
• Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
• Discount cards

The job

Working as a customer advisor means that you are the first point of contact between the customers and the banking company. Therefore, you will be representing them as a company and providing professional advices and guidance with the incoming inquiries, questions, and issues regarding product defects, payment issues, general questions on content or products, and the likes of that. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers.

Your daily work will include tasks like these:

• Answer inbound calls and emails within guidelines/goals established by the client and contact center management
• Give accurate, valid, and complete information by using the proper procedures (you will receive all necessary training and tools for this)
• Meet and exceed customer service quality goals, compliance regulations, and productivity targets - also in order to get performance bonuses.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Monitor and control numerous concurrent tasks in tandem

Your qualifications

💭 You speak and write Polish at a native level and you are fluent in English (B2).

🎓 Experience in customer support and the travel industry is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!