Italian Technical Support for Microsoft – Sofia (Hybrid)

Apply now

Employment Info

Reference: COSO

Start your international career in Bulgaria

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it. Besides enjoying the low tax rate and cost of living, you will also be adding valuable experience for your CV working for Microsoft!

Click here to read more about moving to Bulgaria.

We offer

  • A bright and modern office in the beautiful Sofia
  • Hybrid work model - 30 % of the time at office, 70 % from home
  • Relocation package including flight and hotel
  • Health insurance
  • Life insurance
  • Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
  • Discount card
  • Performance bonus
  • Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

The job

As a Level 1 Technical Support Specialist you will provide technical support for Microsoft's customers. This will be done via phone and computer, where you have the responsibilty of looking into and resolving errors, issues and shortages of Microsoft products.

Your daily work will include tasks like the following:

  • Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions; diagnosing computer trouble by telephone
  • Provide remote help to customers and solve the hardware and software problems encountered in use
  • For hardware problems, send orders, to provide customers with professional services
  • Help client solve problems with Microsoft products by analysing service performance issues
  • Determine case priority depending on the client's needs
  • Collaborating with other team members to provide high-quality support

Your qualifications

💭 You speak and write Italian at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in IT is an advantage, software industry and customer service experience is also a plus.

💻 You have an above basic understanding and level of computer handling skills. Basic PC technical knowledge, parts, etc, how to install operations, softwares.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

Featured jobs

Get the latest news, updates and tips

Dutch Technical Customer Support – Brno

We offer comprehensive business process management services worldwide. As an IT Support, you'll troubleshoot technical issues remotely for a prestigious client in various industries. Join our innovative and dynamic international team.

Finnish Sales Representative for World’s Biggest Search Engine – Lisbon

Do you speak Finnish, do you have experience in sales, and do you wish to gain valuable work experience for the world's biggest search engine? And do you want to live in Lisbon? Then apply today!

Norwegian Travel Agent for big Travel Agency – Larnaca

Do you speak Norwegian, do you want to live in beautiful, warm and sunny Cyprus, and do you want to work in the travel industry? Then contact us now and apply today!

Danish Content Moderator for TikTok – Lisbon

Danish Content Moderator - Lisbon. Assist in deleting and reporting spam and harmful content on the major social media platform TikTok. Full-time position with benefits. Apply now!

Swedish Customer Service Agent for big Fashion website – Crete

Join our team in sunny Crete! Customer support role handling phone calls, emails, and chats. Paid flight, 14 monthly salaries, bonus opportunities, and personal development. Fluent Swedish and good English required. info@jobsqd.com

Danish Customer Service Agent for Netflix – Athens (Remote)

We're hiring a Danish-speaking customer service representative for Netflix in Athens. Answer customer inquiries, assist with product setup, troubleshoot issues. Relocation package provided. Fluent Danish and computer skills required.

Swedish Content Writer, iGaming – Malta

We are seeking a customer service-oriented individual with experience in content writing and translations to join our team in Malta. Fluent in Swedish and English. Exciting and varied role with development opportunities.

Norwegian Customer Support Representative – Benalmádena

Exciting customer service job in Malaga, Spain for Norwegian speaking candidates. Deliver the best customer experience via phone and email and provide technical support. Relocation and onboarding assistance provided.

German Junior Campaign & Marketing Specialist – Barcelona

We are seeking a tech-savvy and creative individual with sales experience for a role in Barcelona. Join our team, help develop online advertising campaigns, and enjoy the vibrant cosmopolitan atmosphere of the city. Apply now!