Flemish Contact Center Agent – Sofia

Reference: YOSO

Sofia is the vibrant capital city of Bulgaria. Living in the city can feel like a fairytale. Sofia has a rich history and culture. Even if you are not into architecture, you will be amazed by the beautiful buildings. Visit the countless churches and the mesmerizing Alexander Nevsky Cathedral. Next to all these highlights Sofia also offers a great nightlife. At night, the city really comes to life. Start your night at a bar and move to a club to dance and party all night long. You can combine life in Sofia with a valuable, and CV-boosting job!

Click here to read more about moving to Bulgaria.

The job

As a Contact Center Agent, you will combine backoffice work with calls to clients. You will handle files of debtors (people who did not pay their bills) and prepare writs for bailiffs who are further
responsible for collecting the depts.

Your daily work will include tasks like:

• Analyse all the files of the deptor, check the history and
  make a decision if the writ can be prepared or not
• Checking the national register for the current status
• Checking data of the final reminder letter if it had been sent to the correct addres
• Checking the invoices issued by the company and the whole due amount
• Send writs to bailiffs from respective area of their jurisdiction
• Do the complete follow-up of the file till the moment it is closed (in some case an extra information is needed from external parties)

We offer

• 40 hours work week: Work from Monday - Friday, 9:00 am until 17:30 pm
• Performance bonus
• Relocation package (including flight and initial hotel)
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• 2 month paid training period
• A bright and modern office in the beautiful Sofia
• Weekly fresh seasonal fruits in the office

Your qualifications

💭 You speak and write Flemish at a native level and English at a basic level (B2)

🎓 Experience with back office activities, handling contracts and financial documents is
a plus

💻 You have a good understanding and level of computer handling skills.

💪🏻 You are self confident and you have good judgement. Having an eye for detail is also important

🥇 You have a high level of concentration and focus and pay attention to details

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.