Flemish Contact Center Agent – Sofia

Reference: YOSO

Sofia is the vibrant capital city of Bulgaria. Living in the city can feel like a fairytale. Sofia has a rich history and culture. Even if you are not into architecture, you will be amazed by the beautiful buildings. Visit the countless churches and the mesmerizing Alexander Nevsky Cathedral. Next to all these highlights Sofia also offers a great nightlife. At night, the city really comes to life. Start your night at a bar and move to a club to dance and party all night long. You can combine life in Sofia with a valuable, and CV-boosting job!

Click here to read more about moving to Bulgaria.

The job

As a Contact Center Agent, you will provide exceptional service to clients for a company that specializes in the home delivery of frozen food and wine. You will be working in a commercial environment. It will be similar to working in a shop where you serve regular customers while introducing them to new products. Your goal is to keep your clients happy while offering them additional products in a friendly and non-pushy manner.

Your daily work will include tasks like:

• Making outgoing calls to existing clients to manage order and deliveries
• Inform clients if the delivery date has changed and check for possible changes to their order
• Contact clients who were not at home during the delivery to organize a new visit and review their order
• Reach out to clients who want to place their orders before a planned delivery
• Contact clients who haven’t ordered in over six months to take their orders before major holidays such as Christmas, Easter, or summer holidays
• Take orders directly via phone
• Handle cancellations of appointments with the delivery driver, proposing new delivery dates
• Manage requests to reschedule deliveries
• Process requests from clients wishing to be removed from the database
• Answer client questions regarding products, minimum order amounts, or dissatisfaction with previous orders

We offer

• 40 hours work week: Work from Monday - Friday
• Performance bonus
• Relocation package (including flight and initial hotel)
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• Paid training period
• A bright and modern office in the beautiful Sofia
• Weekly fresh seasonal fruits in the office

Your qualifications

💭 You speak and write Flemish at a native level

🎓 Experience in sales is a plus.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Result orientated; focussed on achieving target sales with your positive attitude and empathic skills

🥇 You take initiative, ask questions, make suggestions and you are flexible.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.