Finnish Customer Service Agent – Helsingborg

Employment Info

Reference: COHE

About Helsingborg:

Helsingborg is a charming city with plenty to offer for those seeking a high quality of life. Its strategic location on the coast of Sweden provides breathtaking views and easy access to beautiful beaches and coastal activities. The city is known for its rich history, impressive architecture, and vibrant cultural scene.

*You need an EU passport to apply*

Click here to read more about moving to Sweden.

We offer:

    • Performance bonuses
    • Paid training and education
    • Development opportunities (offers the opportunity to relocate to Bali in the future)
    • Regular company activities; Friday bar, team events
    • Pension included
    • Possibility to relocate to their other destiantions like Barcelona

    About the company:

    Our client is a global contact centre business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognisable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year.

    The job:

    You will assist customers in Finnish through phone calls, chat, and email. Customers will contact you when they need help with the products. In this role, you have the opportunity for personal customer service and to influence the company's development. This is a great opportunity for someone who enjoys speaking to customers, is technically minded with a head for solving problems, and a desire to learn new skills.

      Your job involves daily tasks like these:

      • Engage with customers on a daily basis through phone calls, chat, and email.
      • Identify and solve customer issues.
      • Document feedback from customers.

      Your qualifications:

      💭 You speak Finnish at a native level and you are fluent in English (B2).

      🎓 Experience in customer support. Experience with carpentry, used to the tools, or worked in a shop is an advantage.

              đŸ’» You have a good understanding and level of computer handling skills. 

                  đŸ’ȘđŸ» Excellent problem solving skills with the capability of research and identification of the right information. You have experience in and a passion for online display advertising.

                    đŸ„‡ You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

                    If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help!