Danish Customer Support Representative – Gothenburg

Reference: WOGO

Gothenburg, known as Sweden’s “second city,” offers a vibrant and dynamic living experience. The city’s culture, diverse community, and stunning natural surroundings make it an ideal place to call home. Gothenburg boasts a rich culinary scene, bustling markets, and a variety of music festivals throughout the year. Its proximity to the picturesque archipelago and beautiful parks provides ample opportunities for outdoor activities and relaxation. And with the proximity to Denmark you can easily visit friends and family on days off while gaining valuable work and life experience in another country.

Click here to read more about living in Sweden.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We offer

• Salary: 26000 SEK per month
• Hybrid working model
• 25 days vacation per year
• Opportunities for development in the company; the Swedish office is quite new so lots of opportunities for senior positions in the future
• Work with a leading brand and get experience
• Travel to work reimbursed based on kilometers
• Opportunity to travel to HQ in the Netherlands for trainings and events etc.

About the company

Our client is World Wide Lighting, and they are a market-leading and fast-growing European specialist in lighting products. Their product range ranges from conventional light bulbs to future-proof LED lighting solutions and complete luminaires. Their extensive range of high quality products helps every business find their ideal lighting solution. They make European companies and private homes more environmentally friendly. The business comprises of 27 e-commerce businesses in 15 different European cities, this role is for the Swedish business but the candidate may also have to cover other regions around Europe.

The job

Your daily work as the customer support representative will be the same on days working from the office in Gothenburg as when working from your home office. Your tasks include, but are not limited to, assignments like these:

• Advising customers on the best lighting products.
• Handling customer inquiries via chat, e-mail and telephone.
• General administrative work for returns.
• Gathering information about customer needs, answering them and reporting any challenges to the supervisor or team leader.

Your qualifications

💭 You speak and write Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!