Danish Customer Support Representative for Huge Chinese Technology Company – Gothenburg

Reference: FOGO

About Gothenburg

Gothenburg, known as Sweden’s “second city,” offers a vibrant and dynamic living experience. The city’s culture, diverse community, and stunning natural surroundings make it an ideal place to call home. Gothenburg boasts a rich culinary scene, bustling markets, and a variety of music festivals throughout the year. Its proximity to the picturesque archipelago and beautiful parks provides ample opportunities for outdoor activities and relaxation. So get ready to explore living in Gothenburg and gain insight from Denmark's Swedish neighbours while working for a huge Chinsese technology brand.

*You need an EU passport to apply*

Click here to read more about moving to Sweden.

We offer

• Performance bonuses
• Relocation package (flight and accommodation)
• Paid training and education
• Development opportunities within the company
• Discounts on gym membership
• Regular company activities: sports activities and company events
• Health insurance
• Discount on computer and hardware
• Free coffee, food and sparkling water, etc

About the company

Our client specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, the company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media.

 

The job

In your role as a Customer Service Representative you will, as a part of our growing team, help Huawei consumers with information about products, technical support and other customer-service oriented questions. In your role you are good at coaching and guiding consumers to the right solution.

Your job involves daily tasks like these:

• Engage with customers on a daily basis through phone calls and email.
• Identify and solve customer issues.
• Document feedback from customers.

Your qualifications

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer support is an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information. You have experience in and a passion for online display advertising.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!