Danish Customer Support for Online Pet Shop – Bulgaria (Remote)

Employment Info

Reference: TESO

About Sofia:

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd. Furthermore,you will find that Sofia is cheaper to live in compared to Denmark, and you will love the warmer climate. And there are lovely coastal cities and beaches nearby, so you can easily have a spontaneous getaway - and with a job that allows you to work from anywhere within Bulgaria, it's even easier!

Click here to read more about moving to Bulgaria.

We offer:

  • Relocation package (flight, pickup at airport and 30 days accomodation)
  • Additional health insurance
  • 6 weeks aid training
  • Work fully remote from anywhere in Bulgaria!
  • Good work-life balance with all weekends off
  • Low tax rate (approximately 10 %)
  • Bonuses
  • Team-building events

About the company:

Our client is a big international company who delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. They provide contact center, omnichannel CX, and trust and safety solutions including content moderation for some of the world's largest corporations. With a team of over 62.000 members worldwide, supporting customers in over 50 languages, and with over 4000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria!

The job:

As a customer support agent your job is to be the first point of contact between the customer and the pet shop webshop. You will be communicating via phone and e-mail, handling inquiries and questions about everything ranging from collars, pet food, and best brushes for their furry friends. You will receive all necessary training to assist and guide the customers about the products!

Your daily work will include tasks like these:

  • Provide professinal help and guidance to customers on incoming calls and tickets.
  • Provide solutions to device use questions on a case-by-case customer oriented approach
  • Play a crucial role in identifying emerging issues and bugs and communicating them to your supervision team for a fast resolution to the issue
  • Engage as required, with the supporting functional teams to resolve issues raised by customers.

Your qualifications:

💭 You speak and write Danish and English fluently

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If this sounds like a job you would like to pursue, or if you want to get help or learn more, you are more than welcome to contact us at info@jobsqd,com. One of our qualified international recruiters will reach out to you and help you with whatever you need, and we'll help you get the dream job at your dream location! We are looking forward to hearing from you!