Danish Customer Support, big airline – Warsaw (hybrid)

Reference: COPO

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*You need a European passport to apply*

We offer

• Performance bonuses
• Relocation package from abroad (€500 claim back for flight and taxi from airport)
• Hybrid work model after probation period
• Work 5 days a week: Monday-Friday 07:00-19:00, Saturday-Sunday 09:00-18:00 (working Saturdays/Sundays twice a month)
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Social activities and events

The job

In this customer support role you will be interacting with Danish customers, and only answering inbound calls. Some of your daily tasks include:

• Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services
• Make changes in reservations - time and destination, or change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

You speak and write Danish fluently (C1) and you speak English (at least B2).

Experience in customer service, digital service platforms, and CRM tools is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong written communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.