Flemish Contact Center Agent (inbound sales) – Sofia

Reference: YOSO

Sofia is the vibrant capital city of Bulgaria. Living in the city can feel like a fairytale. Sofia has a rich history and culture. Even if you are not into architecture, you will be amazed by the beautiful buildings. Visit the countless churches and the mesmerizing Alexander Nevsky Cathedral. Next to all these highlights Sofia also offers a great nightlife. At night, the city really comes to life. Start your night at a bar and move to a club to dance and party all night long. You can combine life in Sofia with a valuable, and CV-boosting job!

Click here to read more about moving to Bulgaria.

The job

As a Contact Center Agent (inbound sales), you will be making inbound calls to convince potential clients to sign a contract for this Belgian energy company. You will be doing this by chat, email and phone calls. Additionally, you will also be doing some admin tasks.

Your daily work will include tasks like:

• Comparing tarrifs of the company to other suppliers
• Assisting with completing contract details
• Handling general sales questions
• Redirecting customer care or moving questions to the right department
• Inbound calls to convince potential clients to sign a contract
• Updating customer info
• Following up on missing data via outbound calls
• Helping and advising new customers with price calculations and giving them information that will help to sign a contract
• Helping and advising existing clients with move requests, collecting information and registering the data into the system

We offer

• 40 hours work week: Work from Monday - Friday
• Performance bonus
• Relocation package (including flight and initial hotel)
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• 2 month paid training period
• A bright and modern office in the beautiful Sofia
• Weekly fresh seasonal fruits in the office

Your qualifications

💭 You speak and write Flemish at a native level and English at a basic level (B2)

🎓 Experience with contact center is a plus.

💻 You have a good understanding and level of computer handling skills.

💪🏻 You are self-confident and self-motivated, with a strong focus on delivering accurate, high-quality work.

🥇 You are flexible and able to adapt to changes. Also, you are organized, proactive, socially confident and an attentive listener.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.