Swedish Customer Support for the Leading Booking Site – remote in Athens

Apply now

Employment Info

Reference: TTEC

About Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Here, you will be able to enjoy a vibrant nightlife with bustling bars and clubs that come alive after the beautiful sunsets. And on your days off you can lean back and relax in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. You'll feel right at home - plus you will gain valuable work experience for the largest online booking and car rental site with a great salary to cover all your Greek adventures. Besides this you will also enjoy a lower tax rate and lower cost of living compared to life in Sweden.

*You need a valid European passport to apply*

Click here to read more about moving to Greece.

We offer

  • New modern offices close to the vibrant centre of Athens and new IT equipment
  • Signing bonus of 500 Euros
  • Work from office and from home
  • Inclusive culture and community focus
  • Individualized career growth and development
  • Thousands of free courses to improve skills and support career growth
  • Performance-based bonuses
  • Company and team events
  • Compensation to facilitate smooth transition and integration
  • 25 paid vacation days
  • Private health insurance
  • Meal vouchers to enhance your workday experience

The job

As a customer support agent you will be handling incoming calls and emails and provide the customers with help, advices, and guidance. The inquiries can be about anything from booking of hotels/vacations, car rentals, payment issues, and general questions. You will receive training before you start working so you will be prepared for handling the customers' requests.

Your daily work will include tasks like these:

  • Resolving service problems by identifying the customer's complaints/issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Contributing to team effort by accomplishing related results as needed.
  • Providing support, reassurance, empathy, and comfort to the customers in need of help - for instance people who are already on vacation or having car issues and in need of help.
  • Managing large amounts of incoming calls, emails, and chats.
  • Following communication procedures, guidelines, and policies.

Your qualifications

💭 You speak and write Swedish at a native level and your are fluent in English (strong B2).

🎓 Experience in customer care or tourism is a plus but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and excellent negotiation skills, and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!

Featured jobs

Get the latest news, updates and tips

Dutch Technical Customer Support – Brno

We offer comprehensive business process management services worldwide. As an IT Support, you'll troubleshoot technical issues remotely for a prestigious client in various industries. Join our innovative and dynamic international team.

Finnish Sales Representative for World’s Biggest Search Engine – Lisbon

Do you speak Finnish, do you have experience in sales, and do you wish to gain valuable work experience for the world's biggest search engine? And do you want to live in Lisbon? Then apply today!

Norwegian Travel Agent for big Travel Agency – Larnaca

Do you speak Norwegian, do you want to live in beautiful, warm and sunny Cyprus, and do you want to work in the travel industry? Then contact us now and apply today!

Danish Content Moderator for TikTok – Lisbon

Danish Content Moderator - Lisbon. Assist in deleting and reporting spam and harmful content on the major social media platform TikTok. Full-time position with benefits. Apply now!

Swedish Customer Service Agent for big Fashion website – Crete

Join our team in sunny Crete! Customer support role handling phone calls, emails, and chats. Paid flight, 14 monthly salaries, bonus opportunities, and personal development. Fluent Swedish and good English required. info@jobsqd.com

Danish Customer Service Agent for Netflix – Athens (Remote)

We're hiring a Danish-speaking customer service representative for Netflix in Athens. Answer customer inquiries, assist with product setup, troubleshoot issues. Relocation package provided. Fluent Danish and computer skills required.

Swedish Content Writer, iGaming – Malta

We are seeking a customer service-oriented individual with experience in content writing and translations to join our team in Malta. Fluent in Swedish and English. Exciting and varied role with development opportunities.

German Junior Campaign & Marketing Specialist – Barcelona

We are seeking a tech-savvy and creative individual with sales experience for a role in Barcelona. Join our team, help develop online advertising campaigns, and enjoy the vibrant cosmopolitan atmosphere of the city. Apply now!

Dutch Online Game Presenter – Madrid

The job is for an Online Game Presenter in Madrid, where you will present casino games to online players as a TV presenter or vlogger. You will work 4 days a week, enjoy benefits like accommodation allowance, health insurance, gym access, and continuous training. Fluency in Dutch and basic English is required, and no prior experience is necessary. The company's mission is to provide a flawless and localized Live Casino experience for online and land-based operators and their customers, aiming to be the world's leading Live Casino provider.