Swedish Customer Support for the Leading Booking Site – remote in Athens

Reference: TTEC

About Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Here, you will be able to enjoy a vibrant nightlife with bustling bars and clubs that come alive after the beautiful sunsets. And on your days off you can lean back and relax in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. You'll feel right at home - plus you will gain valuable work experience for the largest online booking and car rental site with a great salary to cover all your Greek adventures. Besides this you will also enjoy a lower tax rate and lower cost of living compared to life in Sweden.

*You need a valid European passport to apply*

Click here to read more about moving to Greece.

We offer

• New modern offices close to the vibrant centre of Athens and new IT equipment
• Signing bonus of 500 Euros
• Work from office and from home
• Inclusive culture and community focus
• Individualized career growth and development
• Thousands of free courses to improve skills and support career growth
• Performance-based bonuses
• Company and team events
• Compensation to facilitate smooth transition and integration
• 25 paid vacation days
• Private health insurance
• Meal vouchers to enhance your workday experience

The job

As a customer support agent you will be handling incoming calls and emails and provide the customers with help, advices, and guidance. The inquiries can be about anything from booking of hotels/vacations, car rentals, payment issues, and general questions. You will receive training before you start working so you will be prepared for handling the customers' requests.

Your daily work will include tasks like these:

• Resolving service problems by identifying the customer's complaints/issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Providing support, reassurance, empathy, and comfort to the customers in need of help - for instance people who are already on vacation or having car issues and in need of help.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

Your qualifications

💭 You speak and write Swedish at a native level and your are fluent in English (strong B2).

🎓 Experience in customer care or tourism is a plus but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and excellent negotiation skills, and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!