Reference: NOMA

About Malta:

Life in Malta is a vibrant blend of Mediterranean charm, rich history, and breathtaking beauty. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature.

*For this position, you must have an EU passport*

Click here to read more about moving to Malta.

We Offer:

• Once a month friday bars with whole office
• Health and life insurance 
• Free fruit, bread and other breakfast items available at all times in the staff kitchen
• Big focus on internal talent placement and self development, they actively look to give individuals more responsibility to help you climb and get promotions

About the Company:

Our client seeks to provide innovative financial products that are easily accesible to all. They strive to be transparent and honest in all its products and being resposible in the way it operates to ensure safety. Novum bank mainly offers Micro lending using Cashper and Pre-paid Cards both consumer and corporate and also gift cards. The company has experienced significant growth over the last few years. In their Maltese office, 100 employees have their daily operations and you will work in a dynamic environment with colleagues from most of Europe. 

The job:

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the company’s policies, procedures and related laws and regulations. Your daily work will include tasks like these:

• Initiate outgoing calls and process incoming customer inquiries
• Careful advice on the products and services
• Accurate tracking of overdue accounts, processing customer credits, and eliminating discrepancies
• Securing payments by notifying you of the deadlines and consequences for not meeting the agreed deadlines

Your qualifications:

💭 You speak and write Spanish at a native level and you are fluent in English (B2).

🎓 Minimum Secondary education. Experience as a debt collector is a plus. You must have experience in a call centre environment or have worked in customer care before. 

💻 You have a basic understanding and level of computer handling skills. You are dealing with PC / Internet / Mobile and MS Office secure

💪🏻 Excellent problem solving skills with extraordinary inter-personal relationship building skills. You must have the skills to negotiate with common sense logic when collecting debts, confidence and empathy.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!