Reference: KPLI

About Cyprus:

Cyprus is known to be the most sunny island of Europe and you can find beautiful beaches with crystal-clear waters, amazing sea caves and plenty of water sport activities. Living in Cyprus offers a captivating blend of Mediterranean charm and rich history all at once. The island’s beaches and crystal-clear waters, creates a relaxed lifestyle. Residents can explore ancient ruins, picturesque villages, vibrant city centers, crystal clear waters and a vibrant nightlife.

OBS:  The company is looking for long term employees,  ideally hiring for longer than a year.

Click here to read more about moving to Cyprus.

We Offer:

• Relocation package if you relocate from abroad (flight and hotel)
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
  
• Full medical insurance
• Enhance your communication and customer support skills
• Get monthly performance bonuses
• Exciting team-building activities and social events.
• 2 return flights pr. year back home, up to 250 EUR pr. ticket

About the Company:

The client is an interactive online marketing agency, delivering online services in consumer advertising, customer support, customer retention and data analysis. They offer their clients a range of interactive marketing solutions that combine a consumer oriented approach to acquisition and retention programs along with sound profit based business models. The company works with their clients to create personalised business plans and service packages for each particular client.

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Responding to client account queries via Email, Telephone calls, and Chat politely and professionally.
• Open and maintain customer accounts by recording account information.
• Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Managing large amounts of incoming calls, emails, and chats.
• Identifying and accessing customers' needs to achieve satisfaction.
• Following communication procedures, guidelines, and policies.

Your qualifications:

💭 You speak and write Portuguese at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!