Reference: FOCY

About Cyprus:

Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including the Greek heritage cuisine with moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too. Cyprus offers stunning mountains, lush valleys, and the finest caves. It's a true dream location to settle down, and due to the small size of the island, you can easily see a lot, no matter where you decide to settle down! Besides these perks, you will also enjoy the low tax rate compared to Norway, and a general lower cost of living! So if you love travelling and you want to help millions of people looking for vacations, then this is the job for you!

Click here to read more about moving to Cyprus.

 *YOU NEED AN EU PASSPORT TO APPLY*

We Offer:

• Relocation package if you relocate from abroad (flight and hotel)
  
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
  
• Gain work experience in the customer support and travel industry while working for one of the biggest travel agencies; TUI
• Full medical insurance
• Discount cards
• Get monthly performance bonuses
• Once a month: fun day (get 1 extra day off for team events)

About the Company:

Our client makes it possible to live in Cyprus while pursuing a career in customer service. Here, you'll work for the global travel agency TUI in an incredibly exciting industry! Depending on the client's needs and your skills, you'll be involved in multiple projects, ranging from commercial service to technical support. You will receive training and gain all brand knowledge you need during your first four weeks. After this period, you will be answering questions and addressing the concerns of customers via phone, email, and chat. 

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive experience customers and live in beautiful Cyprus, then you should not miss out on this opportunity! Working in customer service means having different tasks and customer management every day. It is a diverse job where there is always a customer in need of your assistance or a case that requires your solutions. Therefore, it is important that you are a problem-solving individual with a positive, calm, and professional attitude. In this specific job the customers are often calling with questions regarding payment issues, travel advice, prices, and bookings.

Your daily work will include tasks like these:

• Resolve product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls, emails, and chats from people going on vacation or people already on vacation.
• Follow communication procedures, guidelines, and policies.
  
• Answer players' phone calls and emails related to their console/network inquiries, etc.

Your qualifications:

💭 You speak and write Norwegian at a native level and you are fluent in English (B2).

🎓 Experience in customer support and potentially travel industry or tourism is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. 

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!