Norwegian Customer Support Agent – Barcelona

Reference: HMBA

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.

*You need an EU passport to apply*

Click here to read more about Spain and popular cities

We offer

• Performance bonuses
• Paid training and education
• Relocation package (flight ticket and one month accommodation)
• Potentially Spanish lessons
• Development opportunities (Internal recruitment, natural step is team leader or training, cost agents. 25 different roles)
• Public health insurance
• Regular company activities; social events

About the company

Our client is a Swedish multinational clothing company headquartered in Stockholm. It is known for its fast-fashion clothing for men, women, teenagers, and children. As of November 2019, they operate in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions. And now they need you in their customer support!

 

The job:

As a Customer Support Agent, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:

• Inbound calls and email
• Different volume with each project
• All project efficiency and quality is important
• Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

Your qualifications

💭 You speak Norwegian at a native level and you are fluent in English (B2).

🎓 Experience in customer support is an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information. You have experience in and a passion for online display advertising.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!