German speaking real time analyst (RTA) – Budapest

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Employment Info

Reference: TEBU

Imagine relaxing in the steaming thermal baths of Budapest, soaking away your worries, or join the lively celebrations of the Budapest Wine Festival, where you can sample exquisite Hungarian wines while enjoying live music and breathtaking views of the beautiful city. You get to work in customer support, and you'll play a crucial role in ensuring a high support quality and put your exceptional communication skills to good use.

*You need to have an EU passport to apply for this position.*

We offer

  • Possibility to work from nice offices in Budapest
  • Career development possibilities within the company
  • Private medical health care
  • Monthly food tickets
  • Possibilities for short or long business trips
  • Flexible work in shifts (between 07:00 to 19:00)

The job

As the RTA you will be responsible for handling and meeting the departmental requirements. You will be managing real time queues and skill changes.

Your daily work will include tasks like these:

  • Conduct monthly client calibrations sessions
  • Communicate between team locations to effectively manage the staff
  • Make fast, informed, and accurate decisions  when urgent issues or options appear.
  • Meet Real Time Adherence
  • Ensuring that SLA (Service Level/Abandon) rate targets are met on a consistent basis
  • Real Time Reporting – Timeliness and accuracy
  • Client Management – Internal and external
  • Handle high level data analysis and data

Your qualifications

💭 You speak and write German at a native level and your are fluent in English (B2).

🎓 Minimum 1 year experience in Real Queue Management. Preferably minimum 2 years experience in call center environment. Understanding of operational process, logical thinking, reporting and analysis.

💻 You have a good understanding and level of computer handling skills. Good knowledge of MS Excel and other MS Office. Knowledge of Avaya CMS.

💪🏻 Strong analytical skills and ability to think strategically and work in terms of business opportunity and growth. Self-motivated and ability to plan effectively.

🥇 You are flexible, take ownership, and you work well under pressure with tight deadlines.

If you have any questions about the position, please feel free to send an email to We are ready to help.

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