Reference: COPO
Click here to read more about moving to Poland.
*You need a European passport to apply*
We offer
- Performance bonuses
- Relocation from abroad: Transportation coverage (flight booking, train, bus, or fuel reimbursement) up to 500 EUR, hotel booking (14 nights + breakfast)
- Relocation within Poland: Transportation coverage (flight booking, train, bus or fuel reimbursement) up to 250 EUR
Hotel booking (14 nights + breakfast)
- Real Estate Agency fee coverage up to 500 EUR
- Work in nice offices in the centre of Katowice
- Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
- Fully paid training
- Development opportunities (high chance to grow internally, such as team leader, quarterly)
- Multisport card
- Support with relocation
- Earn extra money on rotating shifts: 10:00-22:00, flexible schedule, occasional weekends (2 days per week available for pick-up)
The job
In this customer support role you will be interacting with customers ONLY via email and chat - no calls are included. Some of your daily tasks include:
- Handling chats and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
- Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use guides and protocols provided during the training to ensure customer satisfaction
- Communicating with customers in a friendly and professional manner
Your qualifications
💭 You speak and write German fluently (C1 or strong B2) and you understand English.
🎓 Experience in customer care is an advantage.
💻 You have a basic understanding and level of computer handling skills.
💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.
🥇 You have strong written communication skills and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com.
