German Customer Support Agent – Lisbon

Employment Info

Reference: WELI

About Lisbon:

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing your career, so please read on if it sounds like something for you!

*You need an EU passport to apply*

Click here to read more about Portugal.

We offer:

    • Relocation package (flight, pickup at airport and accomodation)
    • Discounted apartment for twelve months
    • Meal Allowance
    • Health insurance after six months
    • Performance bonuses

    About the company:

    Our client engineers customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

    The job:

    Your daily work will include tasks like these:

      📞 Respond to customer inquiries via phone, email, and chat

      💻 Provide support for troubleshooting

      📄 Assist with invoice-related questions

    Your qualifications:

    💭 You speak and write German at a native level and your are fluent in English (B2).

    🎓 Experience in customer care is a plus but not required.

    💻 You have a good understanding and level of computer handling skills. 

        💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

        🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

        If you have any questions about the position, please feel free to send an email to They are currently seeking a new employee to assist with answering incoming calls.