German Customer Service Representative – Lisbon

About Lisbon

Lisbon, the capital of Portugal, is a city full of charm with its cobbled streets, colourful trams, and stunning views over the Tagus River. Known for its mild climate, vibrant culture, and welcoming atmosphere, Lisbon offers an excellent lifestyle with delicious food, sandy beaches nearby, and a growing international community. It is also one of Europe’s most attractive cities for professionals looking to combine work and adventure.

*YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY*

Click here to read more about Lisbon.

The job

We are seeking a bilingual German-speaking Customer Service Representative to join our new location in Lisbon. In this role, you will ensure smooth communication between clients and employees, support onboarding processes, and contribute to service quality and customer satisfaction. You will manage both inbound and outbound calls and emails while maintaining a high level of professionalism and efficiency.

Your daily work will include tasks like these:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback

We offer

• Permanent contract with a stable and supportive work environment
• A role in a growing international company with career development opportunities
• A dynamic, multicultural team based in Lisbon (near Jardim Zoológico)
• Flexible work: possibility to work 2 days from home per week
• Paid training (4 weeks, fully onsite)
• Private health insurance from day one
• Opportunities to join internal projects and develop your career further
• A collaborative, international, and innovative team environment

Your qualifications

💭 You are fluent/native in German and fluent in English (C1 level).
🎓 You have 1–2 years of experience in customer service or call centre roles (Zendesk experience is a plus).
💪🏻 You have excellent interpersonal and communication skills, with strong telephone etiquette.
🥇 You are ambitious, committed, and focused on self-improvement.
📌 You can explain any gaps in your CV and are available for flexible working hours (Monday–Friday with occasional Saturdays from home).
✅ You are motivated to contribute to a growing company and take advantage of internal career opportunities.

Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!