German Customer Service Advisor – Technology Sector, Athens

Reference: COGR

About Athens
Athens is one of Europe’s most exciting capitals, where ancient history blends with a modern international lifestyle. With over 300 days of sunshine per year, beautiful rooftop views of the Acropolis and a thriving expat community, the city offers the perfect balance between professional growth and Mediterranean quality of life.

Enjoy affordable living, excellent food, nearby beaches and a vibrant social scene. Athens is an ideal destination for German-speaking professionals looking to build an international career while enjoying life abroad.

*You need an EU passport to apply.*

Click here to read more about Athens.

The job
As a German Customer Service Advisor in the technology and consumer electronics sector, you will deliver timely, accurate and professional customer support via phone, chat, social media and email. Your objective is to ensure excellent service standards, maintain high customer satisfaction and support end users with technical troubleshooting.

Your daily work will include

• Managing incoming calls, chats, messages and emails

• Identifying and assessing customers’ needs

• Asking probing questions to understand technical issues

• Guiding end users through troubleshooting steps

• Building sustainable relationships through clear and interactive communication

• Providing accurate and complete information using internal tools and systems

• Meeting personal and team targets

• Recording customer interactions and updating accounts

• Working Monday to Friday within operational hours

We offer

• Indefinite contract

• Monthly performance bonus up to 10%

• 2 weeks of paid training

• Daily cash bonus via Mastercard (3€ net per working day during the first year, 6€ net per working day after 12 months)

• Flight ticket refund of 300 EUR within the first month

• One month shared accommodation support

• Rent allowance assistance

• Private life & health insurance from day one (including dental and eyecare)

• Free use of the corporate gym

• Fixed working hours option for mothers with children up to 2 years of age

• International working environment with development opportunities

Your qualifications

• Native or near-native German (written and spoken)

• Good command of English

• Strong phone handling and active listening skills

• Customer-oriented mindset

• Ability to adapt to different personalities

• Strong PC skills and comfortable working with multiple systems

• Ability to multitask, prioritise and manage time effectively

• Team player

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters are happy to assist you.