French Customer Service Advisor – FinTech Sector, Athens (Hybrid)

Reference: COGR

About Athens
Athens is a vibrant European capital where ancient history meets modern international business. With over 300 days of sunshine per year, stunning views of the Acropolis and a lively expat community, the city offers the perfect balance between professional development and Mediterranean lifestyle.

Enjoy affordable living, beautiful beaches nearby, excellent cuisine and a dynamic social scene. Athens is an ideal destination for French-speaking professionals who want to build an international career in the financial technology sector.

*You need an EU passport to apply.*

Click here to read more about Athens.

The job
As a French Customer Service Advisor in the FinTech sector, you will support customers of a leading French online payment institution serving freelancers and SMEs.

You will deliver timely, accurate and professional support via phone and email while ensuring excellent service standards and high customer satisfaction.

This role follows a hybrid work model. Work from home may be temporarily approved depending on performance and business needs. At any time, you may be required to return fully to the office. A dedicated home office space and sufficient internet speed are required for remote work.

Your daily work will include

• Managing incoming calls and emails

• Identifying and assessing customers’ needs

• Building sustainable relationships of trust through clear communication

• Providing accurate and complete information using internal tools

• Meeting individual and team targets

• Recording customer interactions and maintaining documentation

• Following internal procedures, compliance guidelines and policies

• Working in rotational shifts between 06:00 and 22:00, Monday to Sunday

We offer

• Indefinite contract

• 14 salaries per year

• Monthly performance bonus up to 10%

• 2 weeks of in-house training plus nesting and practice period

• Private health insurance including dental and optical care

• Mobility programme

• Flight ticket refund of 300 EUR within the first month

• One month shared accommodation support

• Rent allowance assistance

• Daily meal voucher via Mastercard

• Free gym access, well-being activities and rooftop cinema with Acropolis views

• Regular employee events

• A challenging and international working environment

Your qualifications

• Native or near-native French (clear native accent)

• Good command of English

• Strong MS Office skills

• Excellent phone handling and active listening abilities

• Customer-oriented mindset

• Strong communication skills, written and spoken

• Ability to multitask, prioritise and manage time effectively

• Team player

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters are happy to assist you.