Finnish-speaking Offshore Contact Center Operations Manager – Cyprus

About Cyprus

Cyprus offers sunshine, beaches, and a welcoming international community. Known for its relaxed lifestyle, affordable cost of living, and Mediterranean charm, it is the perfect place for professionals who want to enjoy both work and life. From traditional tavernas to modern cafés and scenic mountain landscapes, Cyprus has something for everyone.

*YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY*

Click here to read more about Cyprus.

The job

As an Offshore Contact Center Operations Manager, you will play a crucial role in defining and executing operational strategy in Cyprus. You will oversee the daily running of the contact centre, recruit and develop teams, and ensure high performance across key metrics such as CSAT, SLA, AHT, and first contact resolution. You will also be responsible for employee engagement, attrition, and compliance while managing your own team of agents.

Your daily work will include tasks like these:

• Managing the day-to-day operations of the Cyprus contact centre
• Driving operational performance and achieving KPI targets
• Recruiting, onboarding, and developing employees and supervisors
• Ensuring compliance with GDPR and industry frameworks
• Collaborating with international teams to align operations with global goals
• Monitoring and improving workflows, tools, and customer processes
• Creating a culture of accountability and continuous improvement
• Coaching, mentoring, and supporting leaders and team members

We offer

• Full-time permanent contract in Cyprus (on-site)
• 40 hours per week, Monday–Friday, 08:00–17:00 (with flexibility)
• Full training in contact centre best practices, systems, and compliance
• Professional development in a dynamic, international environment
• The opportunity to lead and shape a growing offshore team

Your qualifications

💭 You are fluent in Finnish and English (C1 level or above).
🎓 You have at least 3–5 years of contact centre or BPO management experience.
💪🏻 You have proven leadership skills, including managing through team leads.
🥇 You are experienced in recruitment, onboarding, and operational excellence.
📊 You can analyse data and KPIs to make informed decisions.
📌 Knowledge of COPC standards and AI tools is a strong advantage.
✅ You are resilient, adaptable, and motivated to deliver top-class results.

Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!