Reference: FEMA

About Malta:

Life in Malta is a vibrant blend of Mediterranean charm, rich history, and breathtaking beauty. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature.

*For this position, you must have an EU passport*

We Offer:

• Well-being assistance
• Hybrid work model with flexible working hours
• Access to LinkedIn Learning with over 8000 courses
• Weekly breakfast in the office
• Employee stock purchase program up to 10% of annual gross salary
• Assigned company laptop for personal use after the fifth year's equipment renewal policy
• Opportunities for growth, implementing your own ideas, and further training
• The chance to work in a dynamic, international, and evolving company

About the Company:

Our client is a subsidiary of a large group - a leading international pioneer in financial technology and mobile lending. The company offers fast, readily available and confidential banking services, loans and savings both online and on mobile devices. As a company with a global mindset, they take pride in their diversity and currently employ people from over 30 different nationalities and walks of life. They support the interests, hobbies, and goals of their employees because they understand that happy people make happy employees.

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Provide the best possible customer service to corporate clients, to foster and support long-term relationships.
  
• Ensure that service, administrative, and sales targets are met while maintaining the client relationship.
• Resolve customer issues in a manner that ensures the preservation of a positive relationship.
• Act as a key point of contact between clients and internal teams.
• Process incoming corporate loan applications according to established practices and procedures.
• Proactively reach out to active and passive customers with sales and retention offers.
• Continuously monitor new leads and assist new potential customers in successfully submitting the required documents.
• Be responsible for soft debt collection and payment agreements in accordance with collection strategies and practices.

Your qualifications:

💭 You speak and write Finnish at a native level and you are fluent in English (B2).

🎓 Experience in customer support is both recommended and an advantage. You are sSales-oriented and customer-focused – the goal is to build lifelong value for your customers. This requires not only selling to the customer but also negotiating terms to ensure both parties are happy and continue the long-term partnership.

💻 You have a basic understanding and level of computer handling skills. 

💪🏻 Excellent problem solving skills with extraordinary inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!