Reference: PLSL
Job Overview
Responsible Gaming is more than just a policy – it’s a mindset. We are looking for a Finnish Speaking Hybrid Responsible Gaming (RG) Analyst who genuinely cares about player safety and responsible play.
If you are detail-oriented, responsible, and motivated to work within compliance and iGaming, this role offers a meaningful opportunity to make a real impact.
As an RG Analyst, you will support the development, maintenance, and daily operations of Responsible Gaming, ensuring all procedures are followed accurately and on time.
This is a full-time position (40 hours per week) in a 24/7 operational environment, with a hybrid working model based in Sliema, Malta.
About the role
This position sits within a regulated iGaming environment operating across multiple European markets. You will join an international, fast-growing team and work in a professional yet friendly workplace culture.
If you enjoy new challenges, value integrity, and want to work in a structured but people-focused environment, this role could be a great fit for you.
Your Responsibilities
In this role, you will:
- Monitor and analyse player activity to identify Responsible Gaming risks
- Communicate with players via phone, email, and live chat to suggest appropriate RG tools (such as limits or cool-off periods)
- Conduct in-depth account reviews based on system alerts and reports
- Identify players who may require ongoing monitoring or intervention
- Escalate complex cases with clear recommendations to senior stakeholders
- Maintain accurate and detailed records of all communications and actions taken
- Promote Responsible Gaming awareness internally, especially within operational teams
- Suggest improvements to Responsible Gaming processes and procedures
- Support ad hoc tasks and projects as needed by management
You will report directly to the Head of Responsible Gaming.
Your requirements
To be successful in this role, you should have:
- Fluent written and spoken Finnish and English
- A strong customer-focused and service-minded approach
- The ability to work independently and as part of a team
- A solution-oriented mindset and strong analytical skills
- Excellent attention to detail
- A hands-on, proactive attitude
- Flexibility to work within a 24/7 operational environment
We offer
- Hybrid working model
- Competitive salary, based on experience and qualifications
- Modern, newly built office facilities in Sliema, Malta
- Private parking
- Private health insurance
- Wellness allowance up to €600 per year
- Employee Assistance Programme
- Birthday celebrations 🎂
- Office lunches and daily snacks (fresh fruit and healthy options)
- Meal allowance
- Access to employee discounts
Let us know if you are interested and we connect you to one of our great Finnish recruiters 🙂
