Finnish Customer Support Agent – Malta

Employment Info

Reference: ASSL

About Malta:

Malta is an old English colony, and the island's most spoken languages are English and Maltese. It is one of the favorite destinations for Europeans in the summer, as it offers plenty of opportunities for diving, snorkeling, and other water sports. You can also spend your afternoons exploring the narrow cobblestone streets of Valletta or visiting one of the beautiful historical monuments. In the evenings, you can enjoy cocktails while admiring the stunning views along with culinary delights.

*For this position, you must be a have an EU passport*

We Offer:

  • Development oppurtunities (Career progression opportunities – 47% of our employees have been internally promoted)
  • Work office in the most popular location on the island - central Sliema
  • Fantastic colleagues and a monthly happy hour!
  • 28 vacation days
  • Private health insurance
  • Ongoing rewards for good performance (bonuses)
  • An opportunity to grow professionally in one of the iGaming industry's largest companies
  • Relocation package (flight)
  • Monthly competions: win a week in Gozo or a day trip to Valetta in a limo and 500 Euros to spend for Employee of the month; Breakfast twice a week along with fruit & biscuits daily

About the Company:

Our client is a leading provider of complete iGaming solutions for operators and white labels. They were founded in 2005, with the aim of providing a truly comprehensive solution enabling online marketing companies to become successful iGaming operators. Our clients benefit from a suite of services including: complete Casino and Sportsbook management, multilingual CRM, cutting-edge payments and risk control, professional customer support call centers, VIP management and BI systems with LTV prediction for optimizing acquisition. These services complement our market-leading platform, which offers games from all the top providers as well as over 30 of the most popular global payment methods. We are fully regulated under licenses issued in the UK, Denmark, Portugal, Ireland, Sweden & Malta (MGA).

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

    • Act as a single point of contact for phone calls, chat and emails from users regarding
    • Assist and communicate with customers via various channels, including phone
    • Answer customer inquiries and guide them if they are facing issues
    • Handle complaints
    • Delivering a high level of service ensuring player satisfaction, and handling of all general enquiries.
    • Communicator through email, online chats with the occasional outbound phone call

    Your qualifications:

    💭 You speak and write Finnish at a native level and you are fluent in English.

    🎓 Experience in customer service, and preferably with an interest in the iGaming industry.

    💻 You have a basic understanding and level of computer handling skills. 

        💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

        🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

        If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help!