Dutch IT/Customer Service Agent – Athens

Apply now

Employment Info

Reference: TEGR

Work and live in Greece

About Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife scene, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle.

Click here to read more about moving to Greece.

We Offer

  • Work from modern offices in the vibrant city of Athens, surrounded by a dynamic and international team
  • Get 2 extra salaries per year (total of 14 salaries)
  • Performance bonuses
  • Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
  • Relocation package (flight, airport pickup, and hotel for 2 weeks)
  • Health insurance
  • Real estate agent on our account to help you find an apartment
  • Assistance in opening a Greek bank account, tax paperwork

About the Company

The company you will be working for is a global leader in customer service experience, and no matter where you work in the company, you will be part of the family. Our client employs around half a million workers across Europe, with three different offices in Athens. They provide customer service for some of the biggest brands in the world, such as Canon, Netflix, and Microsoft. We are looking for individuals with experience in customer service and handling customers in various contexts. You will receive comprehensive training in product knowledge, customer service, and technology during your first four weeks. After this period, you will be answering questions and addressing the concerns of customers via phone, email, and chat.

The job

You will have different tasks and customer management every day. It is a diverse job where there is always a customer in need of your assistance or a case that requires your solutions. Therefore, it is important that you are a problem-solving individual with a positive attitude.

Your daily work will include tasks like these:

  • Provide the highest level of support to our customers via phone and email on a range of issues
  • Give accurate, valid, and complete information by using the proper procedures
  • Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create a fantastic customer experience that people value and we are proud of
  • Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

Featured jobs

Get the latest news, updates and tips

Dutch Technical Customer Support – Brno

We offer comprehensive business process management services worldwide. As an IT Support, you'll troubleshoot technical issues remotely for a prestigious client in various industries. Join our innovative and dynamic international team.

Finnish Sales Representative for World’s Biggest Search Engine – Lisbon

Do you speak Finnish, do you have experience in sales, and do you wish to gain valuable work experience for the world's biggest search engine? And do you want to live in Lisbon? Then apply today!

Norwegian Travel Agent for big Travel Agency – Larnaca

Do you speak Norwegian, do you want to live in beautiful, warm and sunny Cyprus, and do you want to work in the travel industry? Then contact us now and apply today!

Danish Content Moderator for TikTok – Lisbon

Danish Content Moderator - Lisbon. Assist in deleting and reporting spam and harmful content on the major social media platform TikTok. Full-time position with benefits. Apply now!

Swedish Customer Service Agent for big Fashion website – Crete

Join our team in sunny Crete! Customer support role handling phone calls, emails, and chats. Paid flight, 14 monthly salaries, bonus opportunities, and personal development. Fluent Swedish and good English required. info@jobsqd.com

Danish Customer Service Agent for Netflix – Athens (Remote)

We're hiring a Danish-speaking customer service representative for Netflix in Athens. Answer customer inquiries, assist with product setup, troubleshoot issues. Relocation package provided. Fluent Danish and computer skills required.

Swedish Content Writer, iGaming – Malta

We are seeking a customer service-oriented individual with experience in content writing and translations to join our team in Malta. Fluent in Swedish and English. Exciting and varied role with development opportunities.

German Junior Campaign & Marketing Specialist – Barcelona

We are seeking a tech-savvy and creative individual with sales experience for a role in Barcelona. Join our team, help develop online advertising campaigns, and enjoy the vibrant cosmopolitan atmosphere of the city. Apply now!

Dutch Online Game Presenter – Madrid

The job is for an Online Game Presenter in Madrid, where you will present casino games to online players as a TV presenter or vlogger. You will work 4 days a week, enjoy benefits like accommodation allowance, health insurance, gym access, and continuous training. Fluency in Dutch and basic English is required, and no prior experience is necessary. The company's mission is to provide a flawless and localized Live Casino experience for online and land-based operators and their customers, aiming to be the world's leading Live Casino provider.