Reference: WESP

About Barcelona:

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.

*You need an EU passport to apply*

Click here to read more about moving to Spain

We offer:

• Competitive salary package and bonus system
• Discount on Gym and Language courses
• 2 to 3 weeks of paid training
• 39 working hours per week, Monday to Friday from 08:30 - 17:30
• Possibilities to grow inside the company

About the company:

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The job:

Your daily work will include tasks like these:

• Handle and close inbound calls (Consumer) to achieve quarterly quota
• Fast and effective response to inbound emails
• Outbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought products
• Maximize Store revenue by upselling/cross-selling to increase order value and AOV
• Awareness of Online Store promotions and campaigns to maximize their success
• Ensuring personal knowledge of the portfolio is maintained
• Cross-language backup if needed
• Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
• Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.

Your qualifications:

💭 You speak and write Dutch at a native level and your are fluent in English (B2).

🎓 Experience in custumer support and technology.

💻 You have a good understanding and level of computer handling skills. 

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!