Dutch Customer Agent – Riga

Reference: TELA

*You need to have an EU passport to apply for this position.*

We offer

• Work from nice offices in Riga
• Paid relocation (flight, 1 month accommodation paid by the company)
• Career development possibilities within the company
• Private medical health care
• Monthly food tickets

The job

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

Your daily work will include tasks like these:

• Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Provide professional customer support
• Collaborate with other agents or teams in case of more complex cases
  

Your qualifications

You speak and write Dutch at a B2 or C1 level and you can communicate in English (B1).

Experience in customer care is a plus but not required.

You have a good understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.