Reference: TELI

About Lisbon:

Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create an enchanting atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient and eco-friendly.

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer:

• Development opportunities within the company
• Relocation package (flight , pickup at the airport, and accomodation)
• Health insurance
• Performance bonuses
• Gym discount
• Discount on language courses; Free Portuguese language courses, sport activities and organised events.

About the company:

Our client is a worldwide leader in outsourcing and marketing and has some of the world's largest brands as customers. The company has a total of 217,000 employees in 74 countries. They offer personalized customer service solutions that connect your brand with different audiences. We are the largest team of interaction experts on the market - multicultural, highly skilled and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology and the highest security standards.

About the job:

As an IT/Technical Customer Support Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:

• Maintaining relationships with clients through phone communication
• Providing clients with product knowledge
• Effectively managing all incoming incidents, such as calls and emails
• Collecting information from clients and resolving technical issues

Your qualifications:

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.