Danish service desk specialist – Prague (hybrid)

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Employment Info

Reference: NNPR

Prague is known for everything from dancing houses (architecture) and some of the world's best breweries (beer is cheaper than water) to river cruises. Make sure to explore some of the city's unique beer bar concepts hidden in hidden corridors under the cobblestone streets. Prague is slightly larger than Copenhagen, with over 1.3 million inhabitants, and offers something for every taste.

Click here to read more about moving to Czech Republic.

We Offer

  • Relocation package if you relocate from abroad (flight, airport pickup, and hotel)
  • Possibility to work from home
  • Opportunity to work in a multicultural environment
  • Medical insurance (and annual flu vaccination for free)
  • Get monthly performance bonuses
  • Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
  • Free breakfasts on Mondays and monthly Friday Bars (free beer and snacks)
  • Fresh fruits and vegetables in the office
  • Wide selection of tea and coffee for free
  • Team-building activities

The job

As a service desk specialist you will be responsible for tasks like these:

  • Provide help for customers and ensure follow up
  • Be in charge of quick, accurate and effective resolution
  • Prioritise the incoming requests based on SLA (Service Level Agreements)
  • Collect information to resolve the problems efficiently to ensure high customer satisfaction
  • Stay up to date and help maintaining internal knowledge base
  • Contribute on training of new comers

Your qualifications

💭 You speak and write Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding of the IT environment and decent level of computer handling skills. MS office knowlegde.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

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