Danish Customer Support, iGaming – Malta

Reference: ROMA

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

Click here to read more about moving to Malta.

We offer

• Work for a famous Danish iGaming company (with Danish bosses) in sunny Malta
• Young work environment
• Lunch breaks and smaller breaks when it isn't busy
• Earn extra money on rotating shifts (08:00-21.00)
• Development opportunities: Become team leader, 
• Good work/life balance: Normally people stay in the company for 1-2 years, so it is a solid team you enter
• Social life and events: The team is outgoing, loves to party when they're off work, and just hanging out at the beach or getting dinner together
• Team building activities

The job

As a customer service agent you'll  be the first point of contact between the online casino and the players. In this role it's important to prioritise player satisfaction and show professionalism as well as empathy. Your daily work will include tasks like these:

• Help Danish customers via email and chat
• Make sure that complex issues are resolved as quickly as possible 
• Provide technical support and guidance to customers
• Make daily monitoring of website availability and functionality, reporting to Customer Service Manager on issues affecting either customers or site performance
• Assist in promoting new products and offers to customers
• Assist in other areas of work within the casino as required
  

Your qualifications

You speak and write Danish at a native level and you speak English fluently (minimum B1).

Experience in customer support is a plus.

Strong online communication and customer handling skills.

You are a fast learner, and you have great communication skills.

Professional, mature and service-oriented.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!