Danish Customer Support Agent Malta

Employment Info

Reference: COMA

About Malta:

Life in Malta is a vibrant blend of Mediterranean charm, rich history, and breathtaking beauty. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature. So, if you've got your bags packed, and you're ready to try something else than living in Denmark, we've got the job for you!

*For this position, you must have an EU passport*

Click here to read more about moving to Malta.

We Offer:

  • Relocation package (flight, pickup from airport and accomodation)
  • Healthcare
  • Fantastic quarterly team events and weekly company events
  • Breakfast at the office on Mondays and Tuesdays. 
  • Lunch at the office on Wednesdays.
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
  • €250 Annual Wellbeing Allowance (Claimable after probation).
  • €250 One-time Hybrid Allowance to help you set-up your home office.

About the Company:

The client is a fast paced and leading global company in the rapidly growing iGaming industry, who operates on their own platform to provide a secure, innovative and entertainment-led player experience across casino and sports betting business. The Maltese office is based in the vibrant city Saint Julian's.

The job:

In customer support you will be responding to and resolving customer inquiries through chat and mails. Your daily work will include tasks like these:

  • Resolve customer queries via live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
  • Approve customer withdrawals upon request from the player
  • Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
  • Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CS and the wider Country Management
  • Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these

Your qualifications:

💭 You speak and write Danish at a native level and you are fluent in English (B2).

🎓 Experience with customer care is a plus and interest in the iGaming industry is an advantage. 

    💻 You have a basic understanding and level of computer handling skills. 

          💪🏻 Excellent problem solving skills with extraordinary inter-personal relationship building skills. 

          🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

            If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!