Danish Customer Service Representative for Leading Magical Streaming Universe- Thessaloniki (remote)

Employment Info

Reference: TEGR

About Thessloniki:

Are you ready to start writing your own fairytale in the picturesque Greece, while working for the creators of the original and worldwide leading magical universe of enchanting kingdoms and comics for all ages? Then keep reading!

The Greek city Thessaloniki has a vibrant and diverse nightlife that caters to a wide range of tastes. The city is known for its bustling bars, clubs, and live music venues. Aristotelous Square and Valaoritou Street are popular areas with a concentration of bars and clubs, while Ladadika neighborhood is known for its lively tavernas and restaurants that transform into vibrant nightlife spots at night. Whether you’re looking for a relaxed evening at a cozy bar or a night of dancing and partying, Thessaloniki has something to offer for every preference. And if you would rather want to live another place in Greece, you can move around freely as long as you stay within Greece. 

*You need an EU passport to apply*

Click here to read more about moving to Greece.

We offer:

  • Development opportunities within the company
  • Relocation package (flight , pickup at the airport, and accomodation)
  • Health insurance
  • Gain valuable work experience from working with the world's biggest magical universe converted to one of the leading streaming platforms
  • Performance bonuses
  • Work from home, from a hotel room or your own apartment
  • Real estate agent to help you find housing

About the company:

Our client is a worldwide leader in outsourcing and marketing and has some of the world's largest brands as customers. The company has a total of 217,000 employees in 74 countries. They offer personalized customer service solutions that connect your brand with different audiences. We are the largest team of interaction experts on the market - multicultural, highly skilled and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology and the highest security standards. 

About the job:

You will become the first point of contact between the customers and the streaming platform, and you will therefore be representing this magical company and be their friendly welcoming and helpful voice. Your responsibilities include:

  • Communicate with customers responding to their inquiries via e-mail, chat & phone
  • Help solving issues regarding streaming errors, payment issues, account recovery including forgotten passwords etc.
  • Troubleshooting and solving customer problems
  • Assisting with questions and setting up customer products
  • Providing how-to-use steps for their newly bought devices, and guiding customers to arrange a repair if needed.

Your qualifications:

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

          💻 You have a good understanding and level of computer handling skills.

              💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

                  🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

                    If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!