Danish Customer Service Agent for Leading Payment Service Group – Riga

Employment Info

Reference: TRRI

About Riga:

The cost of living is relatively affordable, making it an attractive option for individuals and families. Riga also boasts excellent educational institutions, a high standard of healthcare, and a well-connected public transportation system. The city’s central location in the Baltic region allows for easy exploration of other European destinations. An international company in Riga is looking for new employees for their customer service team. You will become part of an office environment with colleagues from around the world!

*For this position, you must be a have an EU passport*

Click here to read more about moving to Latvia.

We Offer:

  • Development oppurtunities (Career growth: product specialist, team leader, shift manager)
  • Social activities/events
  • Health insurance
  • Performance bonuses
  • Gym membership, coach sessions
  • There is a gaming room and kitchen which emplyees can use
  • Friday is fruit and vegetable day, 
  • Free coffee
  • Relocation package (flight and 1 month accomodation)

About the Company:

Our client is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. More than 29.000 trained customer service professionals delivering services in 33 languages to over 400 clients in 20 countries and more than 50 service centres across the world.

The job:

You will be providing service for a leading paytech company in Europe, and you will be handling calls and inquiries about secure payment systems, failed payments, and general usage. Your daily work will include tasks like these:

    • Act as a single point of contact for phone calls, chat and emails from users regarding
    • Provide customer service to clients
    • Assist and communicate with customers via various channels, including phone
    • Answer customer inquiries and guide them if they have issues with the product
    • Handle complaints
    • This position is full-time (40 hours per week)
    • Support customers directly on the ground at major events around the world
    • Any other tasks as required

    Your qualifications:

    💭 You speak and write Danish at a native level and you are fluent in English.

    🎓 Experience in customer support is both recommended and an advantage.

    💻 You have a basic understanding and level of computer handling skills. 

        💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

        🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

        If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!