Danish Customer Happiness Representative – Malta

Employment Info

Reference: ASSL

About Sliema:

Sliema is a hub of amenities and conveniences. The town is home to numerous shops, restaurants, cafes, and entertainment venues, providing a wide array of options for dining, shopping, and leisure activities. Sliema hosts various cultural events and festivals throughout the year, showcasing Malta’s rich heritage and vibrant arts scene. Residents can immerse themselves in the local culture, enjoy live music performances, and participate in community celebrations.

So, if you are ready to leave cold and rainy Denmark behind and get a good tan, lower tax rate and beautiful landscapes and beaches in return; this is your chance!

*You need an EU passport to apply*

Click here to read more about moving to Malta.

We offer:

  • Development oppurtunities (Career progression opportunities – 47% of our employees have been internally promoted)
  • Work office in the most popular location on the island - central Sliema
  • Fantastic colleagues and a monthly happy hour!
  • 28 vacation days
  • Private health insurance
  • Ongoing rewards for good performance (bonuses)
  • An opportunity to grow professionally in one of the iGaming industry's largest companies
  • Relocation package (flight)
  • Monthly competions: win a week in Gozo or a day trip to Valetta in a limo and 500 Euros to spend for Employee of the month; Breakfast twice a week along with fruit & biscuits daily

About the company:

Our client is a leading provider of complete iGaming solutions for operators and white labels. They were founded in 2005, with the aim of providing a truly comprehensive solution enabling online marketing companies to become successful iGaming operators. Our clients benefit from a suite of services including: complete Casino and Sportsbook management, multilingual CRM, cutting-edge payments and risk control, professional customer support call centers, VIP management and BI systems with LTV prediction for optimizing acquisition. These services complement our market-leading platform, which offers games from all the top providers as well as over 30 of the most popular global payment methods. We are fully regulated under licenses issued in the UK, Denmark, Portugal, Ireland, Sweden & Malta (MGA).

About the job:

You will answer customer inquiries via email and chat. You'll be the first point of contact for customers and follow up on customer satisfaction. The inquiries will be regarding everything from malfunctions/errors, payment issues, and to providing feedback on specific games or services. You will get all the training and tools needed to provide customer support on the incoming requests, so all you need is to possess a strong ability to create an immediate good and supportive context and handle the customers' issues fast and efficient by actively listening and asking probing questions to fully understand their request.

    Your qualifications:

    💭 You speak Danish at a native level and you are fluent in English (B2).

    🎓 Experience in customer care is an advantage but not a must.

            💻 You have a good understanding and level of computer handling skills.

                💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

                    🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

                      If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!